Support & Help Center
Welcome to CleanSpace Stay support. We help project managers, foremen, field workers, and back-office teams get the most out of our crew travel management platform and mobile app. Whether you have a question about your account, a booking, the app on your phone, or your data, this page tells you how to get help and answers the questions we hear most.
Contact Us
The fastest way to reach our support team is by email. We respond to all support requests as quickly as possible, typically within one business day (Monday through Friday, excluding U.S. holidays). When you write to us, please include your name, your company, and a clear description of the issue so we can help you faster.
Mailing Address
CleanSpace Stay
Fort Myers, FL
United States
Support hours: Monday–Friday, 9:00 AM – 5:00 PM Eastern Time. Messages received outside of these hours are answered on the next business day.
About the App
The CleanSpace Stay mobile app gives field crews, foremen, and project managers a simple way to request travel, review itineraries, communicate with the office, and keep every booking tied to the right project — from the job site or on the road. The app works alongside the platform at app.cleanspacestay.com, so your information stays in sync wherever you sign in.
The app is intended for business users who have an active CleanSpace Stay account provided by their employer or organization. If you do not yet have an account, your project manager, foreman, or company administrator can invite you.
System Requirements
- Apple (iOS): iPhone or iPad running a currently supported version of iOS. Available through the Apple App Store.
- Android: A device running a currently supported version of Android. Available through Google Play.
- Connection: An internet connection is required to sync bookings and messages. The app is designed to remain usable on slower or intermittent connections common at job sites.
Getting Started
Creating and accessing your account
Accounts are created by invitation. Your company administrator, project manager, or foreman adds you to a project and sends an invitation to your email or phone number. Follow the link in that invitation to set your password and sign in. Once your account is active, you can sign in on the mobile app or on the platform at app.cleanspacestay.com using the same credentials.
Resetting your password
If you forget your password, choose "Forgot password" on the sign-in screen and follow the instructions sent to your registered email address. If you no longer have access to that email, contact your company administrator or email us at support@cleanspacestay.com.
Frequently Asked Questions
How do I request or book travel?
Open the app or web platform and start a new booking request. Select the traveler and the project the trip belongs to, choose the travel types you need (such as hotel, flight, rideshare, or per diem), and provide the dates. Foremen can book themselves and other workers on their project. Before you submit, you'll see a review step so you can check the details for accuracy. Once submitted, your request follows your project's normal approval flow.
Who can see my bookings and information?
The platform shows people only what is relevant to their role. Field workers, foremen, project managers, and back-office or accounting staff each have their own view. Your travel details are visible to the people responsible for your project and to authorized administrators within your organization. We do not sell your personal information. See our Privacy Policy for full details.
The app isn't syncing or a booking is missing. What should I do?
First, confirm your device has an internet connection and that you are signed in to the correct account. Close and reopen the app to force a fresh sync. If the information still doesn't appear, make sure you are looking at the correct project. If the problem continues, email support@cleanspacestay.com with your name, company, the project name, and a description of what's missing, and we'll investigate.
How do I update my profile or travel documents?
Open your profile from the app or web platform to update your contact details and travel-related information, such as known traveler numbers and reward program numbers, and to upload required documents. Keeping this information current helps bookings go through smoothly and reduces back-and-forth with the office.
What languages does the app support?
CleanSpace Stay is built for diverse field crews. Messaging within the platform is designed to support communication across languages so that field workers and the office can stay coordinated regardless of preferred language.
Is there a cost to use the app?
The CleanSpace Stay app is provided to users as part of their organization's subscription to the platform. Individual field users are not charged to download or use the app. Billing is handled at the organization level; questions about your company's subscription should be directed to your administrator or to support@cleanspacestay.com.
Account & Data
Your data and privacy
We take the security of your information seriously and use administrative, technical, and physical safeguards to protect it. To understand what we collect and how we use it — including data collected through the mobile app, such as device information and any documents you choose to upload — please read our Privacy Policy. Your use of the platform and app is also governed by our Terms of Service, which includes the mobile application license (EULA) and the terms that apply when you download the app from the Apple App Store or Google Play.
Requesting account deletion
You may request deletion of your account and associated personal data at any time. Because CleanSpace Stay accounts are managed by your organization, we recommend first contacting your company administrator. To submit a deletion request directly, email support@cleanspacestay.com from the address associated with your account and include the words "Account Deletion Request" in the subject line. We will verify your identity and process eligible requests in accordance with applicable law. Please note that certain records may be retained where required for legal, accounting, or legitimate business purposes.
Report a Problem or Give Feedback
If you encounter a bug, a security concern, or have a suggestion to improve the platform or app, we want to hear from you. Email support@cleanspacestay.com with as much detail as you can — including what you were doing, what you expected, and what happened. Clear reports help us resolve issues quickly.
Service Status
The CleanSpace Stay platform and app are actively maintained and monitored. If you are experiencing a widespread outage, please check back shortly or contact support for the latest information.
Last Updated: June 14, 2026